ServiceNow Consulting Services
With 20+ years of experience in the enterprise service management space, Royal Cyber provides ServiceNow consulting services to automate IT, employee, and customer service workflows. As a ServiceNow Specialist Partner, we understand the service management capabilities which have helped us break down silos, deliver employee and customer satisfaction, and improve productivity. Our certified specialists offer ServiceNow implementation, consultancy, integration, service orchestration, stakeholder communication, training, and support services to clients worldwide.
Certified ServiceNow Experts
Industries We Serve
ServiceNow Consulting Offerings
Our ServiceNow consulting services enable clients to quickly transform processes within IT and improve employee and customer experience.
ServiceNow Consulting Solutions
We provide intuitive, self-service ServiceNow consulting solutions that enable organizations to achieve best-in-class results.
ServiceNow Add-ons
Royal Cyber ServiceNow consulting services provide multiple, ready to use add-ons that reduce the overall implementation time.
ServiceNow Consulting Services Differentiators
Royal Cyber helps organizations transform enterprise service management with a single platform.
Case Studies
Improving Incident Response & Prevention with ServiceNow
The client wanted improved CMDB usability and data quality for incident management. Royal Cyber added a discovery process that does the automation to reduce the efforts and increasing the accuracy. Improved the data quality of CI by setting up the completeness and correction of the data along with the relationships.
Better positioned to implement a more fully integrated CMDB.
Scaling ServiceNow with Azure DevOps
The client needed a seamless integration of the ServiceNow and Azure DevOps platforms for requirement management and process life cycle. Our team created REST based integration for CRUD operations in Azure DevOps from ServiceNow. The client was and able to search and identify the existing issue records while data is being stored in the ServiceNow application.
Boosting Collaboration Between Development and IT Teams
Customer Satisfaction is Our Priority
Words can’t express how much you’ve done to make today happen and how much I appreciate it. Looking forward to our continued association as we leverage this new capability.
Michael Ali
Chief Technical Officer at OMEGA Engineering
Our ServiceNow Videos
Frequently Asked Questions
01. What is ServiceNow?
ServiceNow is a cloud-based platform that enables businesses to build digital workflows that scale customer service and IT operations, make employees productive, and drive business growth. At present, more than 6,200 enterprise customers worldwide use ServiceNow for their digital transformation initiatives.
02. What is predictive intelligence in ServiceNow?
Predictive intelligence in ServiceNow uses advanced machine learning capabilities to categorize, route, and assign tasks. At Royal Cyber, we use agent intelligence to provide frictionless IT service delivery
03. What is GRC ServiceNow?
ServiceNow Governance, Risk, and Compliance (GRC) is an application that gives real-time view of risks and compliances to businesses. It improves the decision-making abilities of the management and performance across the organization. Our team uses the GRC module to effectively manage the governance framework including policies, laws, best practices, and regulations in one system.
04. What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) maintains records of infrastructure and service data used across the system. Royal Cyber helps enterprises better understand the IT environment, which ensures business integrity and stability.
05. What’s new in Paris ServiceNow?
In the recently announced Paris release, ServiceNow added new features along with fixes for existing products. However, out of all, the top 10 most promising features added in the Paris release were in Customer Service Management, DevOps, Field Service Management, Mobile App Security, Performance Analytics, Predictive Intelligence Workbench, Project Portfolio Management, CMDB, Software Asset Management, and Process Automation Designer modules.
06. What is ServiceNow Virtual Agent?
ServiceNow Virtual Agent aids users in carrying out conversations using an interface. It helps users quickly extract information from the ServiceNow platform, make decisions, and perform everyday tasks smoothly. It is also called the customer service model of the future.
07. How do you get CCPA compliance?
Complying with CCPA requires organizations to follow best practices and prepare the organization for the future. Organizations must understand data, manage consumer rights and vendors, archive data, train and monitor, and report issues to government authorities.
08. What is ServiceNow testing?
ServiceNow is a cloud-based platform that uses an automated testing framework (ATF) for performing tests on applications. ATF helps in ensuring that the product is defect-free and the functionalities work as expected.
9. What is ServiceNow ITBM?
Information Technology Business Management (ITBM) is a module that enables organizations to foresee business requirements, allocate resources, understand the demand needs, and evaluate the value that they might achieve. ServiceNow ITBM can improve project predictability and accelerate delivery.
