Industry

Manufacturing

Solution

ServiceNow

Location

USA

About the Client

The client is a global manufacturing company specializing in producing heavy machinery for construction and agriculture. With over 5,000 employees and operations in multiple countries, the client faced several challenges in managing its workforce and maintaining its machinery.

Business Challenges

Limited visibility into workforce operations and maintenance schedules.
Lack of communication between different departments, leading to delays in project completion.
Difficulty in managing and tracking asset maintenance and repair requests.
Inability to track equipment performance and predict maintenance needs.

Business Solution

Used ServiceNow HRSD for managing the client’s employee requests. Created a single unified platform for all HR concerns.
Implemented ServiceNow Inventory Management to help the client track inventory in real time.
With the help of ServiceNow Project Portfolio management, the client was able to boost communication and collaboration within their team and thus speed up project completion.
Enabled managers to make data-driven equipment maintenance and replacement decisions with the help of ServiceNow Asset Management.

Key Outcomes

$12.6M

Expected three-year value benefits

60%

Increase in HR Operational Efficiency

70%

Increase in HR Productivity

25%

Increase in Employee Satisfaction

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