About the Client

The client is a global manufacturing company specializing in producing heavy machinery for construction and agriculture. With over 5,000 employees and operations in multiple countries, the client faced several challenges in managing its workforce and maintaining its machinery.

Business Challenges

Limited visibility into workforce operations and maintenance schedules.
Lack of communication between different departments, leading to delays in project completion.
Difficulty in managing and tracking asset maintenance and repair requests.
Inability to track equipment performance and predict maintenance needs.

Business Solution

Used ServiceNow HRSD for managing the client’s employee requests. Created a single unified platform for all HR concerns.
Implemented ServiceNow Inventory Management to help the client track inventory in real time.
With the help of ServiceNow Project Portfolio management, the client was able to boost communication and collaboration within their team and thus speed up project completion.
Enabled managers to make data-driven equipment maintenance and replacement decisions with the help of ServiceNow Asset Management.

Key Outcomes


Expected three-year value benefits


Increase in HR Operational Efficiency


Increase in HR Productivity


Increase in Employee Satisfaction

Related Case Study & White Paper

Case Study
Improving Traceability
Case Study
Delivering Seamless Customer
Case Study
ServiceNow Asset Management

Read the Full Story

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.