Financial Services





About the Client

The client is a US-based global financial services company that offers a variety of risk-reduction products. The client has over 50,000 employees operating in 120 countries. The client needed help from our ServiceNow team to successfully implement a unified HR service delivery platform for global and regional HR operations with the help of ServiceNow HRSD.

Business Challenges

Client had set up custom COEs for their regional and global HR activities.
The custom COEs resulted in some services that were available in global HR operations not being available for regional HR operations and vice versa.
The burden of managing HR operations largely fell to the global team, reducing productivity.
The team relied heavily on email integrations to process emails into HR requests.
The client could not efficiently utilize the HRSD module and licensing package to serve the organization’s needs best.

Business Solution

The client was able to follow OOB processes and was able to adhere to the best practices for HRSD implementation.
Employees had access to the HR self-service portal, thus shorter waiting time for processing HR requests.
Streamlined HR operations so that HR employees can spend more time on strategies to boost employee experience and engagement.
Improved data visibility, collaboration, and alignment across the organization by integrating ServiceNow HRSD with other HR tools and systems.

Key Outcomes


Increase in HR Operational Efficiency


Increase in HR Productivity


Increase in Employee Satisfaction


Platform for HR Operations

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