Empower users with a Multi-Tenancy ITSM Solution

ServiceNow has been popular for its IT Service Management (ITSM) application for providing holistic IT solutions to organizations. Through ServiceNow ITSM, the IT department within an organization uses the right mix of technology, people, and processes to attain effectiveness in certain business processes. Royal Cyber with ServiceNow unlocks cloud computing’s business value to accelerate the implementation of the Service platform. As a Premier Partner, our experts have unlocked cloud computing’s exponential business value to help clients succeed.

ServiceNow ITSM

IT Service Management Processes

Incident Management

Change & Release Management

Problem Management

Asset Management

Configuration Management

Request Management

Workflow & Talent Management

Service Level Management

Our ServiceNow ITSM Offerings

IT Foundation

  • CSDM (Common Service Data Model): We connect data to business and technical services.
  • Configuration Management: We help track and maintain dependability between IT processes.
  • Knowledge Management: We provide IT knowledge and information to ensure efficiency and productivity.
  • Service Catalog: Our service catalog offers services and grants access to portals easily.

IT Operations

  • Service Level Management: We help monitor performance levels and resolve issues to speed up commitments.
  • Incident Management: It tracks and resolves IT disruptions and service requests.
  • Problem Management: It eradicates the root cause of IT disruptions.
  • Change and Release Management: Integrated with Incident and Problem Management, it makes necessary changes to avoid future disruptions.
  • Request Management: We provide users with an intuitive self-service portal that gathers and fulfills service requests.

IT Improvement

  • Continual Improvement Management: We help act on improvement ideas by aligning people, processes, and data.
  • Performance Analytics: We enable to get insights to evaluate IT performance and trends for service improvements.
  • Predictive Intelligence: We automate everyday work patterns and trends with ML.
  • Asset and Cost Management: We help track and optimize hardware and virtual asset’s cost in terms of usage and availability.
  • Reports and Dashboards: It collates operational analytics to track IT service delivery.
  • Process Optimization: We help monitor and optimize workflow to maximize process efficiency.

IT Experience

  • Service Portal: We create portals that allow users to access services, information, and applications.
  • Mobile App: We develop apps that provide information and resolutions to service requests from a single, native mobile app.
  • Virtual Agent: It helps users through a virtual assistant by understanding their issues and routing them to relevant resources.
  • Agent Workspace: We leverage agent efficiency with a single intuitive workspace to facilitate resources.

Benefits of ITSM Platforms

Enhanced Efficiency

Efficient Self-Service

Enhanced Control

Increased Client Satisfaction

Increased Collaboration

Why Royal Cyber?

With more than two decades in the industry and 10 + years in providing ServiceNow consulting services, Royal Cyber as an IT Service Management Company supports enterprises leverage ServiceNow ITSM solutions that offer full visibility into IT infrastructure and processes, enable appropriate resolution of user requests and incidents, and help optimize IT costs.

GCP Case Study

Let’s Talk
About your ServiceNow needs

We can start with a free ServiceNow & business operations assessment. Form there, you can learn from our experts on how you can bring optimization & effectiveness to your workflows.

Sales Team

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