ServiceNow CMDB
Achieve End-to-End Visibility into Your IT Infrastructure
What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) is a centralized repository serving as a data warehouse for IT installations. It stores information about hardware, software, systems, facilities, applications, relationships, and dependencies. This database helps organizations manage their IT infrastructure on the Now platform efficiently, enabling better decision-making and improving service delivery.
ServiceNow CMDB Core Components
CMDB Identification and Reconciliation Engine
Identification and Reconciliation Engine (IRE) ensures clean and accurate data by unifying information from multiple sources and preventing duplicate CIs.
CMDB Health Dashboard
This dashboard ensures a healthy CMDB by providing an overview of industry benchmarks, drilling to analyze root causes, and providing an automated remediation framework.
ITOM Discovery
Automatically populate your CMDB with complete infrastructure data across cloud, Kubernetes, and serverless technologies.
Service Graph Connectors
Ingest third-party data, including web services, direct database imports, and Excel files, directly into your CMDB.
IntegrationHub ETL
Integrate third-party data into the CMDB by creating and managing ETL transform maps that convert raw source data into clean data.
Service Mapping
Visualize how applications and technical services connect to your IT infrastructure to have service context for your CMDB.
CMDB 360
Get the complete history of the discovery sources and proposed values at the CI attribute level to ensure data reliability.
CMDB Data Manager
A governance solution that helps manage configuration item lifecycle operations to keep the CMDB healthy and efficient.
CMDB Workspace
A central dashboard to help track activity, ensure accuracy, and get insights. use Intelligent Search for CMDB class hierarchy for tables, CIs, and relationships.
CI Class Manager
A central dashboard to view, create, and edit basic class definitions and settings for CMDB Health and ServiceNow IRE.
Extended CMDB
Manages specialized CIs not accepted within CMDB, such as test equipment and radio and voice system hardware.
Royal Cyber Offerings for ServiceNow CMDB
We offer a comprehensive suite of services to help implement and optimize your CMDB in ServiceNow:
CMDB
Assessment
Identify gaps in your IT Infrastructure or CMDB implementation to ensure they are optimized for performance and accuracy.
Implementation
Services
Get your CMDB up and running quickly with our expert implementation services.
Integration
Services
Seamlessly integrate ServiceNow with your existing IT systems and applications..
Training and
Support
Make sure your team has the necessary knowledge and skills to effectively manage the CMDB.
Consulting Services
Leverage our expertise to develop strategies for optimizing your IT infrastructure.
Our CMDB COE (Centre of Excellence)
Royal Cyber’s CMDB Centre of Excellence (COE) is dedicated to ensuring the success of your CMDB initiatives. Our COE offers:
Best Practices
Access industry best practices and CMDB implementation and management methodologies.o.
Expert Guidance
Support from our team of experienced CMDB professionals.
Continuous Improvement
Ongoing assessment and enhancement of your CMDB to adapt to changing business needs.
Community
Join a community of organizations leveraging CMDB to drive IT excellence.
Let’s Talk
ServiceNow CMDB
Ensure your IT infrastructure is high-performing with zero redundancies with the help of ServiceNow Configuration Management Database.
Sales Team
1.630.355.6292
FAQs about CMDB ServiceNow
A configuration management database, aka CMDB, is a repository designed to store and manage all the information about IT system components, called configuration items. Thus, it provides a single source of truth for the entire organization’s IT infrastructure. This centralized repository helps understand the relationships and dependencies between different IT assets, which is then used for impact analysis, root cause analysis, legal compliance, incident management, and change management.
CMDB (Configuration Management Database) and CSDM (Common Service Data Model) serve complementary purposes. CSDM is a data model that provides a framework for organizing and managing service-related data. It adds a layer of business context to the technical data in the CMDB, helping align IT services with business objectives. Meanwhile, CMDB is a comprehensive map of an organization’s IT infrastructure, detailing every asset and its relationships. It focuses on the technical aspects and configurations of IT assets.
CMDBs are primarily used by IT professionals, including IT service managers, IT operations teams, and IT support staff. These databases are crucial for anyone managing and maintaining IT services and infrastructure. They help IT teams quickly identify and resolve issues, improve service delivery, and ensure compliance with industry standards and regulations.