CMDB Fundamentals

CMDB for ServiceNow enthusiasts keen on learning ServiceNow CMDB

Learn how to use ServiceNow CMDB to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization.

2 hrs

Instructor Led Training


Course Topics

  • Understand the basic administration skills needed to support ServiceNow CMDB configurations
  • Administer ServiceNow
  • Data model
  • Implementation Best Practice
  • Features & Benefits
  • CI Class Manager
  • Identification And Reconciliation Rule
  • Discovery and Normalization
  • Reporting & Dashboards


  • IT Asset Manager
  • Software Asset Manager
  • ServiceNow Architects

Course logistics:

This instructor-led course allows you to learn from Royal Cyber’s ServiceNow Center of Excellence Team.

Course Schedule

For details, contact [email protected]

  • After the Web seminars, you will be given lab-workshop exercises through email that incorporate the topics discussed. An instructor will help with questions by email and through random afternoon Q&A sessions that use the same web-conferencing system as the classes.

  • The workshops and hands-on lab exercises corresponding with the daily Web seminars will take between 2 to 4 hours a day to finish (depending on your level of experience). The exercises should be completed before the next web learning session.

Course Prerequisites


Hardware & Software

  • Any PC, you will need a browser (IE, Firefox, or Chrome) that is compatible to access a web-conferencing portal (no plug-ins or Active-x controls are necessary)


  • General familiarity with industry terminology, acronyms, and initialisms

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