Customer Experience and Analytics
Customer Experience helps businesses capture and replay user interactions on their website and mobile applications. It offers real-time visibility to understand customers struggle and respond proactively.
Robotic & Cognitive Automation
Customer Experience with AI Agent Bot
Deliver an exceptional experience
Administration & Monitoring Key Features
Optimize Customer Experiences & Transform Operations
Royal Cyber can help you leverage Customer Experience Analytics to successfully optimize your customer’s online experience.
See Real-Time Page Visit of Every Customer Interaction Today!
Increase customer engagement, satisfaction & loyalty
Understand what your customers need before they know it themselves. We offer a wide range of services to help you win and retain satisfied customers.
SaaS or On-Premise
Leverage enterprise-class capabilities with IBM Tealeaf Customer Experience on Cloud or IBM Tealeaf Customer Experience On-Premise.
IBM CXA Integrations
Provides seamless integration with a range of other business applications such as business intelligence, web analytics, and other solutions
Leverage powerful tealeaf customer experience management on mobile applications
Identify every factor that influences your customer’s progression throughout the customer life cycle
Benefit from 24/7 preventative maintenance to ensure high availability
IBM Customer Experience Analytics
Identify trends or anomalies and enable a multi-channel view of the customer for ongoing analysis
Environment Health Check
Get our custom assessment and recommendations to realize new opportunities
Customer Behaviour Analysis
Monitor both quantitative data and qualitative experience to understand your customers’ experiences and their needs
Customer Service Optimization
Helps customer service representatives comprehend the context of every customer’s online sessions with records of online interactions, be it live or archived
Migration, Installation & Configuration
Enhance operations with our custom migrations from older versions to the latest as well as new installations and configuration