IBM Tealeaf - Customer Experience
IBM Tealeaf Customer Experience helps businesses capture and replay user interactions on their website and mobile applications. IBM CXA offers real-time visibility to understand customers struggle and respond proactively.
Robotic & Cognitive Automation
IBM Tealeaf Customer Experience with AI Agent Bot
Royal Cyber’s Tealeaf Implementation - Functional & Technical Service Portfolio
IBM CXA Administration & Monitoring
Usage of external, publicly available tools that can be used to monitor IBM CXA services and overall performance, as well as Tealeaf database activities and technical support for Passive Capture Appliance (PCA).
Key Features
Connect with Royal Cyber
As an IBM Gold Business Partner, Royal Cyber can help you leverage IBM Tealeaf Customer Experience Analytics to successfully optimize your customer’s online experience.
Benefits
See Real-Time Page Visit of Every Customer Interaction Today!
IBM CXA Consulting Services
Understand what your customers need before they know it themselves. We offer a wide range of services to help you win and retain satisfied customers.
SaaS or On-Premise
Leverage enterprise-class capabilities with IBM Tealeaf Customer Experience on Cloud or IBM Tealeaf Customer Experience On-Premise.
IBM CXA Integrations
Provides seamless integration with a range of other business applications such as business intelligence, web analytics, and other solutions
CX Mobile
Leverage powerful tealeaf customer experience management on mobile applications
CX Lifecycle
Identify every factor that influences your customer’s progression throughout the customer life cycle
Ongoing Support
Benefit from 24/7 preventative maintenance to ensure high availability
IBM Customer Experience Analytics
Identify trends or anomalies and enable a multi-channel view of the customer for ongoing analysis
Environment Health Check
Get our custom assessment and recommendations to realize new opportunities
Customer Behaviour Analysis
Monitor both quantitative data and qualitative experience to understand your customers’ experiences and their needs
Customer Service Optimization
Helps customer service representatives comprehend the context of every customer’s online sessions with records of online interactions, be it live or archived
Migration, Installation & Configuration
Enhance operations with our custom migrations from older versions to the latest as well as new installations and configuration
IBM Tealeaf consultation
Customized Search Integrated with CRM Consoles
Optimize e-Business & Transform Operations
As a certified IBM Tealeaf partner, Royal Cyber offers a full set of enablement and deployment services on the IBM Customer Experience Analytics platform.
