IBM Tealeaf Customer Experience solutions give your business the visibility, insight, and answers needed to consistently deliver a seamless and rewarding web and mobile experience. IBM Tealeaf uniquely captures all data behind each interaction to enable you to uncover potential negative trends and discover the sources of struggles.
Key Features in IBM Tealeaf CX
Event Manager is a user-friendly tool in which you can manage all Tealeaf events.
With custom widgets to monitor report data, you can stay on top of trends, struggles and negative customer experiences.
Workspaces provide a convenient place to organize all relevant reports that track the KPIs most important to the business.
Session List offers a high-level view of a segment of sessions when drilling down from Workspace.
Session Search is a powerful capability that allows you to find a collection of sessions or a session.
IBM Tealeaf CX provides session replay in a standard browser that shows a page-by-page replay of customer interactions on your site.
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