Customer Experience & Analytics

February 19, 2021
Customer Service

Top 5 Customer Service Practices to Implement Right Now

As the world still grapples with the instability caused […]
December 16, 2020
Innovative Ways to Personalize your Customer’s E-Commerce Experience

Innovative Ways to Personalize your E-Commerce CX

E-Commerce has changed the way we live, shop and […]
March 17, 2020

Acoustic Experience Analytics – Understand the Customer & Improve the ROI

Acoustic Experience Analytics is an analytics solution for web […]
May 11, 2018

IBM Commerce on Cloud

IBM Commerce on Cloud is a multi-channel commerce SaaS to […]
May 3, 2018

IBM Tealeaf Client Story

The client was struggling to capture the static content […]
May 1, 2018

Traffic Missing or Inconsistency Issue

Customers reported problems about bank’s online services and banks […]
May 1, 2018

Issue Subject: Large Session with More Than 2000 Hits

Issue Description:IBM Tealeaf reported every day multiple sessions of […]
April 30, 2018

0% Cart Abandonment? Yes, it is Possible

Let’s start by defining what “Abandonment” means and as […]
April 5, 2018

Technical Breakthroughs & Analyses for a Leading Bank with IBM Tealeaf

Customer’s today interact with devices, channels, platforms, and other […]