CASE STUDY

Innovative ITSM Upgrade - The Success Story of Migrating from Cherwell to ServiceNow

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About The Client

A prominent education services provider based in the United States, dedicated to offering innovative and comprehensive educational solutions, fostering academic excellence, and empowering learners through cutting-edge programs and resources.

Industry | Education Services

Solutions | ServiceNow

Location | USA

Business Challenges

Business Solutions

Migrating from Cherwell to ServiceNow

Key Outcomes

Migrated 1M tickets, 50K users, 1K+ engineers, 5K articles to ServiceNow.

Improved Mean Time to Resolve (MTTR) by 30%
Enhanced visibility with real-time reporting
Executed a train-the-trainer program for 5,000 users.

Related Case Study

Innovative ITSM Upgrade - The Success Story of Migrating from Cherwell to ServiceNow


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