CASE STUDY
Automated Remediation for a Leading Information Provider with ServiceNow
Industry | Information Services
Technology | ServiceNow
Location | UK
The client is a leading information provider with headquarters in London. The challenge was to identify and initiate remediating action on the failed servers. Unfortunately, the remediation steps usually involved many manual tasks in probing the discovery logs and had to resolve. With limited resources in hand, this was becoming difficult to keep resolving the issue manually while new stale servers kept becoming stale.
Industry | Information Services
Technology | ServiceNow
Location | UK
The client is a leading information provider with headquarters in London. The challenge was to identify and initiate remediating action on the failed servers. Unfortunately, the remediation steps usually involved many manual tasks in probing the discovery logs and had to resolve. With limited resources in hand, this was becoming difficult to keep resolving the issue manually while new stale servers kept becoming stale.
Challenges
How We Did It
Key Outcomes
97%
Achieving and maintain the Server Staleness KPI target
Less than 2%
Server Staleness figures have reduced
80%
Reduced all the manual efforts
Using Royal Cyber’s ServiceNow practice, our experience has been fantastic so far. We have been able to resolve the challenges we faced in the past. Royal Cyber has a vibrant community of developers and architects. Their support is top-notch, and they are quick to respond.
80%
Reduced all the manual efforts
Audience
Case Study
Learn How we Automated Remediation for a Leading Information Provider with ServiceNow.
