CASE STUDY
Crafting an Order Management System for a Leading American EdTech Firm
About The Client
The client is an American EdTech firm, the world’s largest retail bookseller and a leading retailer of content, digital media, and educational products. It is a Fortune 1000 company with around 585 operating retail stores, the largest number of retail outlets in the United States.
Industry | Education
Solutions | SAP Commerce Cloud, IBM Sterling, OMS
Location | USA
Business Challenges
- The client identified a critical need for book rental services among college students.
- These students were seeking a solution that offered continuous monitoring, timely due date reminders, efficient management of late check-in fees, handling of replacement fees, and the elimination of check-in fees for rented books.
- The challenge at hand was to develop and implement a seamless book rental system that addressed these specific requirements effectively.
Business Solutions
- Royal Cyber enabled the client's customers to select book rentals instead of buying them.
- After fulfilling the orders, the client is able to manage the entire rental process, which involves sending due date reminders, charging for late returns, replacement fees, and offering customers the option to check-in or buy the books.
- We implemented the following modules to the OMS system including Rental Order Capture, Order Modification, Returns, Rental DB Management, Check-in, Buyout, Refund Charges, and Rental Reports to address the client’s challenges.
Key Outcomes
Monitored and Dispatched Due Date Reminders
Imposed Charges for Late Check-ins
Managed Replacement Fees
Waived Check-in Fees
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