HCL Solutions acquired IBMS’s ace ecommerce solution, IBM WCS, and named it HCL Commerce two years ago. HCL Commerce has been having an interesting roadmap, and it continues further to nurture the platform with improved and futuristic features. The latest version from HCL Commerce is v9.1.6.
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E-commerce is just not about selling products online. It’s about delivering a better shopping experience that is seamless across all touchpoints and provides a more personalized experience across various business channels. But eventually, it is about doing more to leverage the power of your brand and present its value consistently to your customers and HCL Commerce provides just that, a powerful customer interaction platform for omnichannel commerce.
The eCommerce industry was expected to increase by 4.4% but has instead grown by 18.4% over the past year, making eCommerce one of the most profitable and sought-after industries to be associated with. To be a part of this industry and benefit from its growth, the next steps involve selecting the right eCommerce platform for your business or upgrading your current platform to ensure a maximum return on investment.
With the advancement in media and technology and ease of accessibility granted by the internet, it has become essential to evaluate and understand your customer’s intentions to reap profits.
Adapting to the post-pandemic shift in customer requirements, all ecommerce platforms are scaling up their features to help businesses successfully improve their offerings and boost sales. The new features and enhancements of HCL Commerce v9.1.4 will help businesses exceed customer demands, supporting your business tackle and prioritize the need of the hour – enhanced and personalized customer experience.