Customer Engagement Forum 2016

Melbourne 19th September | Sydney 21st September

Royal Cyber Showcasing its CX Expertise at the Event

Presenting our customer engagement solutions, we at Royal Cyber will be promoting our expertise in all things eCommerce and our Customer Analytics capabilities. At the event, we will be showcasing some of our fast-developing technologies and their exciting features that help in enabling great customer engagement journeys.


  • Increasing product revelation on multiple platforms simultaneously
  • Optimizing product listings & automating data feed submissions
  • Driving more qualified, targeted traffic to your website

Google Address Verification

  • Saving significant time during registration and checkout
  • Reducing checkout friction
  • Decreasing cart abandonment

YouTube Product video

  • Increasing shoppers’ perception of any product
  • Increasing site engagement
  • Enabling easy configuration in WCS through Store Features.

IBM Tealeaf - Customer experience management

  • Rapidly identifying and resolving hard-to-find site application issues
  • Replaying shopper interactions to pinpoint problems
  • Building reputation to provide a positive customer experience

Who will be there?

Technologists and
Business Leaders
Digital & customer
experience professionals

What’s the agenda?

12:00 – 1:00 PM Buffet Lunch in the Innovation Studio
1:00 – 2:00 PM Transforming Marketing with Cognitive Technologies
Kevin Bishop, VP of Customer Engagement Solutions, IBM
2:05 – 2:35 PM Digital Strategy that Puts User First
Stuart Freer, GM of Digital IT & Customer Experience, Coles
2:40 – 3:10 PM Scaling IBM Marketing Cloud across a national franchise network
George Andreolas, Digital Marketing Manager, Helloworld Limited
3:10 – 3:40 PM Afternoon tea in the Innovation Studio
3:45 – 4:15 PM ADMA’s journey to a new customer-centric communications strategy
Katherine Raskob, Director of Comms, ADMA
4:20 – 4:50 PM Customer Experience Analytics
Tom Morris, Global Customer Analytics Leader, IBM
5:00 – 6:00 PM Cocktails in the Innovation Studio

Sign up now before it’s too late! Also, explore our eCommerce and Customer Analytics platforms to accelerate your journey to fulfilling customer engagement.