IBM Customer Experience
IBM Customer Experience helps businesses capture and replay user interactions on their website and mobile applications. It offers real-time visibility to understand customers struggle and respond proactively.
This solution is available
Connect with Royal Cyber
As an IBM Premier Business Partner, Royal Cyber can help you leverage IBM Customer Experience to successfully optimize your customer’s online experience.
IBM Customer Experience Consulting Services
Understand what your customers need before they know it themselves. We offer a wide range of services to help you win and retain satisfied customers.
Leverage enterprise-class capabilities with SaaS or on-premise options
Get our custom assessment and recommendations to realize new opportunities
Identify trends or anomalies and enable a multi-channel view of the customer for ongoing analysis
Enhance operations with our custom migrations from older versions to the latest as well as new installations and configuration
Benefit from 24/7 preventative maintenance to ensure high availability
Identify every factor that influences your customer’s progression throughout the customer life cycle
Provides seamless integration with a range of other business applications such as business intelligence, web analytics, and other solutions
Customer Service Optimization
Helps customer service representatives comprehend the context of every customer’s online sessions with records of online interactions, be it live or archived
Customer Behaviour Analysis
Monitor both quantitative data and qualitative experience to understand your customers’ experiences and their needs
Leverage powerful customer experience management on mobile applications