IBM CUSTOMER EXPERIENCE

View Every Customer Interaction

& Maximize Engagement

IBM Customer Experience

IBM Customer Experience helps businesses capture and replay user interactions on their website and mobile applications. It offers real-time visibility to understand customers struggle and respond proactively.

This solution is available

Key Features

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Customized Dashboards & Reports
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Detailed session view replay
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Customer experience integrations
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Usability analytics and struggle detection
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Multi-channel Journey analytics
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Understand the activities driving progression through the mindsets.

Connect with Royal Cyber

As an IBM Premier Business Partner, Royal Cyber can help you leverage IBM Customer Experience to successfully optimize your customer’s online experience.

Benefits

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Capture customer struggles in real time
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Assist them in completing their journey
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Improve usability with heat maps, link and form analytics
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Reduces CSR’s average call handle time
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Make more informed business decisions with qualitative customer insights
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Enhance conversion & profitability

IBM Customer Experience Consulting Services

Understand what your customers need before they know it themselves. We offer a wide range of services to help you win and retain satisfied customers.

SaaS or
On-Premise

Leverage enterprise-class capabilities with SaaS or on-premise options

Environment
Health Check

Get our custom assessment and recommendations to realize new opportunities

Analytics

Identify trends or anomalies and enable a multi-channel view of the customer for ongoing analysis

Migration, Installation
& Configuration

Enhance operations with our custom migrations from older versions to the latest as well as new installations and configuration

Ongoing Support

Benefit from 24/7 preventative maintenance to ensure high availability

CX Lifecycle

Identify every factor that influences your customer’s progression throughout the customer life cycle

CX Integrations

Provides seamless integration with a range of other business applications such as business intelligence, web analytics, and other solutions

Customer Service Optimization

Helps customer service representatives comprehend the context of every customer’s online sessions with records of online interactions, be it live or archived

Customer Behaviour Analysis

Monitor both quantitative data and qualitative experience to understand your customers’ experiences and their needs

CX Mobile

Leverage powerful customer experience management on mobile applications

For more information on our customer experience applications and services,
or to get a complimentary consultation

Get to know how we transform the world of business

Have a one on one interaction with our experts now!