CASE STUDY
Optimizing IT Service Management for Academic Excellence: Norquest College's Journey with Royal Cyber
About The Client
Norquest College, a leading educational institution in Alberta, Canada, prioritizes inclusive and student-centered learning. Facing IT service delivery challenges, they sought to enhance efficiency and accuracy in ITSM processes.
Industry | Education
Solutions | ServiceNow
Location | Canada
Business Challenges
- Lack of clarity on CMDB ownership.
- Inefficient manual processes for CMDB population.
- Unintegrated asset and user device information systems.
- Need for automation and integration for streamlined operations.
Business Solutions
- CMDB Optimization: Streamlined CI management, reducing duplicate CIs.
- Discovery and Asset Management Integration: Automated processes for comprehensive CI data.
- Incident/Change Management Enhancement: Improved processes for quicker resolutions.
- Automation and Integration for Efficiency: Reduced manual efforts through automation.
Key Outcomes
25% Increase in Effectiveness
20% Reduction in Duplicate Cis
40% Fewer Manual Efforts
95% Data Accuracy
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