Hardware Asset Management Fundamentals

Hardware Asset Management Fundamentals for ServiceNow enthusiasts keen on learning HAM

Learn how to use ServiceNow HAM and get familiarized with techniques and best practices for creating and managing hardware assets and consumables throughout their lifecycle.

2 hrs

Instructor Led Training


Course Topics

  • Overview & Introduction
  • Hardware Asset Management Basics
  • Process Architecture
  • Inventory, track, and report on assets and Recommended Practices
  • Hardware Asset Lifecycle
  • Process Flow
  • Features & Benefits
  • Best Practices
  • Hardware Models
  • Importing Assets & Records
  • Customization
  • Managing your IT Asset Inventory
  • Reporting & Dashboards


  • IT Asset Manager
  • Hardware Asset Manager
  • ServiceNow Architects

Course logistics:

This instructor-led course allows you to learn from Royal Cyber’s ServiceNow Center of Excellence Team.

Course Schedule

For details, contact [email protected]

  • After the Web seminars, you will be given lab-workshop exercises through email that incorporate the topics discussed. An instructor will help with questions by email and through random afternoon Q&A sessions that use the same web-conferencing system as the classes.

  • The workshops and hands-on lab exercises corresponding with the daily Web seminars will take between 2 to 4 hours a day to finish (depending on your level of experience). The exercises should be completed before the next web learning session.

Course Prerequisites


Hardware & Software

  • Any PC, you will need a browser (IE, Firefox, or Chrome) that is compatible to access a web-conferencing portal (no plug-ins or Active-x controls are necessary)


  • General familiarity with industry terminology, acronyms, and initialisms

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