Enable Intelligent Omni-Channel Order Fulfilment

IBM Sterling Order Management

Balancing between operational efficiency and engaging customer experience is a challenges most business face today. Managing inventory, meeting order commitment dates, and filling orders are essential business functions that must be managed with little impact on customer experience. IBM Sterling Order Management transforms the order experience by improving cross-channel efficiencies and streamlining complex business processes across disparate systems.

Sterling OMS Offers Businesses:

Single view of supply and demand across channels
Coordinated, customized fulfilment execution to support omni-channel needs
Single source of order information for accurate and timely updates
Integrated omni-channel order fulfilment processes for seamless customer  experience
Greater order visibility with reduced costs
Improved purchase experience

IBM Sterling Order Management Services

We help you leverage the best out of IBM Sterling Order Management V9.5.0 enabling seamless omni-channel order orchestration and fulfilment with an array of new capabilities for stores and other channels.

We provide a range of services including:

Implementation for new customers and enhancements

Migration and upgrades

Testing and validation services

Support and managed services

Advisory and consulting

Training and enablement

Royal Cyber Packages

90-day starter package
  • Organization structure creation
  • Product catalog upload
  • Price list upload and rules
  • Sourcing and scheduling rules
  • Currencies and languages setup
  • User and user group configurations
  • WebSphere Commerce integration
  • End-to-end order flow
Implementation package
  • Multiple order capture channels including IBM WebSphere Commerce, store, call center and third-party marketplaces
  • Integration with Warehouse Management System (WMS)
  • Simple – complex sourcing and scheduling
  • Product classifications
  • Support for multiple payment options and price lists
  • Global operations
Managed support package
  • Distributed order management
  • Reverse logistics
  • Global inventory visibility
  • Supply collaboration
  • Sterling mobile web store
  • Call Center for Commerce
  • Warehouse management system
  • 24*7 Monitoring & DB support
IBM Sterling OMS out-of-the-box features include
  • Distribution order management
  • Sourcing and scheduling
  • Shipment creation
  • Email notifications
  • Reverse logistics
  • Deliverables and provided services
  • Distribution group setup
  • Transfer and procurement orders
  • Global inventory visibility
  • Catalog management
  • Drop ship orders
  • Call Center for Commerce
  • Buy online and pickup in Store (BOPIS)
  • Ship from store
  • Sterling configurator integration
  • Marketplace integration
  • WMS integration
  • Reporting
  • SMS integration
  • Docker implementation
  • ePOS integration
For more information on our IBM Sterling OMS solutions and services,

Royal Cyber Reporting Tool

Powerful BI Tool for Business Users with Interactive Analytics

Grant Appropriate Access by Customizing Multiple Levels of Security

Wide Variety of Visual or Text Formats supported Out-of-the-Box

Provides an Access to a Wide Range of Data Sources and Data Warehouses

Order Report
Inventory Reports
Customer Service Reports
Store Report

Sterling OMS using Docker

Sterling OMS installation using Docker significantly reduces the complexity and time of installation.

Portable – Push and pull the Docker image from one instance to any number of instances.

Scalable – Docker provides fast and easy lightweight virtualization with almost zero overhead

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