Introduce a powerful Service solution by integrating CTI with SAP Cloud for Service (C4C) that can be used to enhance Customer Experiences at a low cost.
This solution enables the automatic creation of phone tasks in C4C when agents receive or make phone calls. It also identifies the callers and their activities using Live Activity such as related customer tickets, registered products, and much more. Agents can also make outbound calls directly from C4C, by clicking on the customer and contact details.
SAP offers two options to integrate the Cloud for Service (C4C) with Contact Center (Cctr), one option is to integrate using CTI Adapter and Communication Desktop while the other is using Widgets.
With certified SAP resources, Royal Cyber can help to integrate Caller Telephony with SAP Cloud for Service for your business and discover how Caller Telephony’s features enables SAP Cloud for Service to meet both, customer, and business, expectations.