CASE STUDY

Digital Transparency with Connected IT Using ServiceNow ITAM

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    Industry | Insurance
    Technology | ServiceNow
    Location | USA

    USA’s third largest health insurance company which ranks 52 in the Fortune 500 and boasts of over 20 million members needed to upgrade the manual software asset management system and deliver a connected IT infrastructure. Additionally, the data software inventory impeded complex operations that required quick responsiveness from IT to customers.

    By partnering with Royal Cyber, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. Thus, with increased visibility and control over assets the company achieved millions of dollars in savings.

    Industry | Insurance
    Technology | ServiceNow
    Location | USA

    USA’s third largest health insurance company which ranks 52 in the Fortune 500 and boasts of over 20 million members needed to upgrade the manual software asset management system and deliver a connected IT infrastructure. Additionally, the data software inventory impeded complex operations that required quick responsiveness from IT to customers.

    By partnering with Royal Cyber, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. Thus, with increased visibility and control over assets the company achieved millions of dollars in savings.

      By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.

      [recaptcha]

      Challenges

      Multiple legacy systems and software

      Poor software inventory

      Low visibility and control of assets

      Lack of knowledge on purchasing paths and licenses

      How We Did It

      ServiceNow IT Asset Management (ITAM)
      ServiceNow IT Service Management
      Service Catalog
      Automated approval process
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      Key Outcomes

      95%

      Automated software tracking

      40%

      License costs savings

      45000

      Employees on 1 platform

      Client Director

      Client Director

      IT Infrastructure & Services

      Thanks to Royal Cyber, we’re no longer waiting on people or processes to obtain a single source of truth. ServiceNow platform and Royal Cyber’s expertise help us orchestrate systems using intelligent automation, big data, and machine learning.

      40%

      License costs savings

      Audience

      • Executives, CTOs, Director

      • IT Consultants

      • Business Analysts

      • Project Managers

      • IT Project Coordinators

      • Architects and Specialists

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