A US-based insurance company had multiple IT environments, and it wanted to create greater visibility for IT employees and other business units. Due to the complexities of the environment, the company had limited outage information, and the response times of the IT components, applications, and infrastructure services were also slow.

Royal Cyber partnered with the insurance company to streamline the company’s IT infrastructure and day-to-day business operations. This case study dives into how we implemented ServiceNow IT Operations Management (ITOM) module to improve the speed of incident resolution and gain critical, early visibility into the client’s business services’ health.