CASE STUDY

Accelerate IT Issue Resolution with Deployment of ServiceNow ITOM

Built an enterprise-wide, single system of record for IT infrastructure

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Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

A US-based insurance company had multiple IT environments, and it wanted to create greater visibility for IT employees and other business units. Due to the complexities of the environment, the company had limited outage information, and the response times of the IT components, applications, and infrastructure services were also slow.

Royal Cyber partnered with the insurance company to streamline the company’s IT infrastructure and day-to-day business operations. This case study dives into how we implemented ServiceNow IT Operations Management (ITOM) module to improve the speed of incident resolution and gain critical, early visibility into the client’s business services’ health.

Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

A US-based insurance company had multiple IT environments, and it wanted to create greater visibility for IT employees and other business units. Due to the complexities of the environment, the company had limited outage information, and the response times of the IT components, applications, and infrastructure services were also slow.

Royal Cyber partnered with the insurance company to streamline the company’s IT infrastructure and day-to-day business operations. This case study dives into how we implemented ServiceNow IT Operations Management (ITOM) module to improve the speed of incident resolution and gain critical, early visibility into the client’s business services’ health.


Read the Full Story

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.

Challenges

Poor Visibility

Limited Outage Information

Manual Information Gathering

No Centralized System

How We Did It

Streamlined IT Infrastructure
Map End-to-End Services
Single View of Data Quality
Root Cause Analysis
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Key Outcomes

100%

Assets identified

80%

Outages reduced

50%

IT operating costs reduced

45000

Employees benefited

Senior Director

Senior Director

IT Infrastructure Services

Thanks to Royal Cyber, we’re no longer waiting on people or processes to obtain a single source of truth. ServiceNow platform and Royal Cyber’s expertise help us orchestrate systems using intelligent automation, big data, and machine learning.

$150k

Savings by Retiring Old Systems

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

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