Scaling ServiceNow with Azure DevOps for a Health Insurance Company

Introduction: The client needed a seamless integration of the ServiceNow and Azure DevOps platforms for requirement management and process life cycle.

Challenges: The version control had to be maintained to avoid any duplication during the creation of tasks and issues. Also, the underlying challenge was to identify and connect related issues and tasks.

Solution: Our team created REST based integration for CRUD operations in Azure DevOps from ServiceNow. The client was and able to search and identify the existing issue records while data is being stored in the ServiceNow application.

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