CASE STUDY

Scaling ServiceNow with Azure DevOps for A Health Insurance Company

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    Industry | Insurance
    Technology | Azure DevOps
    Location | USA

    One of USA’s leading innovators in the health and wellness business was facing a new challenge – to integrate their ServiceNow and Azure DevOps platforms to ensure a seamless data transfer. The integration was required to manage and process the life cycle needs.

    By partnering with Royal Cyber, they were not only able to ensure the integration of both the platforms but also search and identify data during storage in the ServiceNow application. Through REST messages they were able to ensure immediate updates and minimize the error by relying on a system-driven process for life cycles – all while having a single window access for maintaining and tracking the storyboard.

    Industry | Insurance
    Technology | Azure DevOps
    Location | USA

    One of USA’s leading innovators in the health and wellness business was facing a new challenge – to integrate their ServiceNow and Azure DevOps platforms to ensure a seamless data transfer. The integration was required to manage and process the life cycle needs.

    By partnering with Royal Cyber, they were not only able to ensure the integration of both the platforms but also search and identify data during storage in the ServiceNow application. Through REST messages they were able to ensure immediate updates and minimize the error by relying on a system-driven process for life cycles – all while having a single window access for maintaining and tracking the storyboard.

      By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.

      [recaptcha]

      Challenges

      Platform integration

      Maintain version control

      Avoid duplication of tasks and issues

      Identification and connection of tasks and issues

      How We Did It

      Service catalog item on ServiceNow
      REST integration of CRUD operations
      Update RITM passing stages of WF
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      Key Outcomes

      40%

      Increase in ROI

      30%

      Increase in issue management

      20%

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      IT Director

      IT Director

      Strategy and Project Management

      With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets, and resources, and ensured that the projects are on track.

      20%

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      Audience

      • Executives, CTOs, Director

      • IT Consultants

      • Business Analysts

      • Project Managers

      • IT Project Coordinators

      • Architects and Specialists

      Case Study

      Modernize IT Infrastructure with ServiceNow To Eliminate Silos

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