CASE STUDY

Scaling ServiceNow with Azure DevOps for A Health Insurance Company


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Industry | Insurance
Technology | Azure DevOps
Location | USA

One of USA’s leading innovators in the health and wellness business was facing a new challenge – to integrate their ServiceNow and Azure DevOps platforms to ensure a seamless data transfer. The integration was required to manage and process the life cycle needs.

By partnering with Royal Cyber, they were not only able to ensure the integration of both the platforms but also search and identify data during storage in the ServiceNow application. Through REST messages they were able to ensure immediate updates and minimize the error by relying on a system-driven process for life cycles – all while having a single window access for maintaining and tracking the storyboard.

Industry | Insurance
Technology | Azure DevOps
Location | USA

One of USA’s leading innovators in the health and wellness business was facing a new challenge – to integrate their ServiceNow and Azure DevOps platforms to ensure a seamless data transfer. The integration was required to manage and process the life cycle needs.

By partnering with Royal Cyber, they were not only able to ensure the integration of both the platforms but also search and identify data during storage in the ServiceNow application. Through REST messages they were able to ensure immediate updates and minimize the error by relying on a system-driven process for life cycles – all while having a single window access for maintaining and tracking the storyboard.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Platform integration

Maintain version control

Avoid duplication of tasks and issues

Identification and connection of tasks and issues

How We Did It

Service catalog item on ServiceNow
REST integration of CRUD operations
Update RITM passing stages of WF
Download PDF

Key Outcomes

40%

Increase in ROI

30%

Increase in issue management

20%

Drop in incorrect entries

IT Director

IT Director

Strategy and Project Management

With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets, and resources, and ensured that the projects are on track.

20%

Drop in incorrect entries

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Modernize IT Infrastructure with ServiceNow To Eliminate Silos

Download Btn White