Providing Real-Time Customer Support using the Assisted Service Module

The client is a leading American instrumentation engineering company headquartered in Norwalk, Connecticut, with its main factory in Bridgeport, New Jersey. They focus on connecting the challenges of their customers to engineers with extensive knowledge that hold a true passion for problem-solving.

The client was looking to provide real-time sales and service support to their customers in a complex purchase process with the help of customer service agents. By partnering with Royal Cyber, an SAP Gold partner, the client was able to develop the Assisted Service Module (ASM), which enables employees to provide real-time customer sales support.