CASE STUDY
Headquartered in Canada, the client is a retailer of books, gifts, specialty toys, and lifestyle products. The company’s product portfolio includes a range of home products, magazines, newspapers, baby products, health and wellness products, beauty products, skincare and makeup products, electronic products, paper supplies, and gift cards. Discover how we boosted their search performance with Constructor.io and Salesforce integration solutions, and optimized search functionality for better results.
The client experienced limitations with the Out-of-the-Box platform Search feature of Salesforce Commerce Cloud
They managed two locales, French and English, each with approximately 7.8 million products, significantly straining their Search functionality
This resulted in search queries taking time to load the Product Listing Pages (PLP), leading to a poor user experience and customer dissatisfaction
This resulted the client to switch to “Constructor.io” to enhance search performance and improve customer satisfaction
Improved
Enhanced
Integrated
Efficient
Royal Cyber replaced out of the box search with Constructor.io for home page search with Auto Suggest, CLP, PLP, PDP, Search Refinements, Search Filters, Faceted Navigation, search relevancy, and Product Recommendations to provide improved buyer’s experience and order conversion.
Instead of changing the frontend, we focused on backend integration, syncing data from Salesforce to Constructor.io indexes, including products, categories, facets, prices, and inventory data. This process involved a combination of out-of-the-box (OOTB) and custom sync jobs.
We implemented a solution using Constructor.io components while maintaining the same frontend and UI. This involved integrating Constructor.io Search Autocomplete and Search API to replace the slower out-of-the-box Salesforce search.
We utilized the Constructor.io Autocomplete API to provide quicker, accurate search suggestions and integrated the Search and Browse APIs to send query terms and filters to Constructor.io, which returned relevant results based on AI/ML models.
90%
Improvement in Search Results
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
