CASE STUDY
Elevating B2B Payments using SAP Commerce Cloud Migration
About The Client
The client is Australia’s oldest plumbing merchant, recently celebrating 150 years in the industry. Their specialist team is there to inspire big ideas, share their expertise, and step customers through every stage of their project.
Industry | Plumbing Products
Solutions | SAP CCV2 Hybris
Location | Australia
Business Challenges
- The client encountered several challenges as they faced the end-of-life status of their existing SAP Commerce 2011 platform, prompting a swift transition to SAP Commerce Cloud 2211.
- Implementing a user identification mechanism for the "Pay at Cart" feature posed a significant hurdle, alongside enabling real-time payments for Registered B2B Customers.
- Enhancing the B2B customer experience during the checkout process required careful interface design and usability improvements.
- Additionally, establishing clear differentiation between payment processes for B2B and credit customers demanded customization and configuration efforts.
Business Solutions
- Royal Cyber provided a comprehensive solution to meet the client's requirements by leveraging various SAP software solutions.
- Integration with ERP systems was facilitated to ensure seamless data exchange.
- This included implementing essential modules such as Payment, Cart & Order, Prices & Tax, and B2B Customer & Units within SAP Commerce Cloud.
- Additionally, Royal Cyber utilized OCC APIs to integrate with Spartacus & Mobile App for enhanced accessibility.
Key Outcomes
Enhanced Customer Satisfaction
Accelerated Order Processing
Increased Conversion Rates
Reduced Abandoned Carts
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