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Why CMDB Fails and How Executives Can Get It Right

An Executive Strategy Session Hosted with ServiceNow
  • Feb 19th, 2026 | 11:00 AM - 12:30 PM
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The Problem No One Talks About

Most organizations have a CMDB. Very few trust it.

Despite years of investment, CMDB initiatives often stall due to poor data quality, weak governance, and lack of executive alignment. The result? Inaccurate insights, broken dependencies, and missed business impact.

This session is designed specifically for executives and senior IT leaders who want to move beyond CMDB theory and finally build a reliable, decision-grade data foundation.

Deep-Dive Topics

Precision Enrichment
Modernizing your CMDB with:

  • Accurate discovery and dependency mapping
  • Intelligent data ingestion at scale
  • AI-driven relationship mapping using modern ServiceNow capabilities

Learn how advanced enrichment strategies turn raw configuration data into actionable intelligence.

Single Source of Truth — Proven

Real case studies showing measurable value when CMDB becomes the authoritative system for:

  • Incident and change impact analysis
  • Risk and compliance visibility
  • Service reliability and business continuity

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Agenda

  • Welcome & Executive Context
  • Why CMDB Fails: 7 Pitfalls Every Leader Should Know
  • The 3-Pillar CMDB Strategy Framework
  • Precision Enrichment: Discovery, Mapping, and Intelligent Ingest
  • Case Studies: CMDB as a Single Source of Truth
  • Executive Q&A with CMDB Experts
  • Networking Lunch

What You’ll Learn

The-Executive-Strategy
The Executive Strategy

Industry standards for CMDB ingest, governance, and insight generation—what actually works in large, complex enterprises.

The-Executive-Strategy
Why CMDBs Fail

A candid look at the 7 most common CMDB pitfalls, backed by real-world stories and lessons learned from enterprise implementations.

The-3-Pillar
The 3-Pillar Approach to a Strong Data Foundation

A practical framework executives can use to align people, process, and technology around CMDB success.

Meet the Experts

Mark Bodman

Sr. Product Manager
ServiceNow

Imran Tahir
Imran Tahir

Senior Director
Royal Cyber

Brijesh Anghan
Brijesh Anghan

Director
Royal Cyber

Who Should Attend

CIOs, CTOs, and CDOs
VPs and Directors of IT Operations, Infrastructure & Service Management

Enterprise Architects and Platform Owners
Leaders responsible for digital transformation and governance

Why CMDB Fails and How Executives Can Get It Right

  • Feb 19th, 2026 | 11:00 AM - 12:30 PM
  • ServiceNow Corporate Office, Dallas, TX – Cowboys Room
Schedule a Meeting