IBM Tealeaf CX has a proven track record of providing the forensic component for top tier web applications!
Fraud detection is essential but needs a forensic complement to produce a truly actionable solution. Tealeaf allows organizations to search for and replay the sessions of fraudsters allowing for immediate insight.
Customers expect a great experience across all channels in your organization. What happens when there is a customer dispute or when fraud occurs on your website? You need the tools necessary to determine if it is a legitimate customer challenge or fraudulent activity. When it comes to customer disputes, there is nothing better than being able to go back and look at the customer actions in the session. Watch this webcast to learn:
• Preserve records of online customer interactions to support legal, audit, fraud or compliance needs
• Capture and store a digital receipt of an online customer's mobile or website transaction for more effective dispute resolution
• Work with mobile or website data that can be retrieved, replayed and stored for long-term use
• Gain more control over your online customer interaction record-keeping processIBM Tealeaf CX has a proven track record of providing the forensic component for top tier web applications!