CASE STUDY

Fletcher Building’s Digital Transformation using SAP Hybris Services


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Industry | Manufacturing
Location | New Zealand

One of New Zealand’s largest listed company, Fletcher Building operates in six divisions: building products, distribution, concrete, residential, development and construction. The client had a fractured online presence leading to them lagging amongst market players in similar industry sectors. Customers’ orders were being placed within branches and via phone calls.

By partnering with Royal Cyber, Fletcher Building was able to integrate their back-end systems through Hybris services and provide a uniformed integration capability for both Mobile and Web-based front-end systems to connect to the Hybris server for data on products and customers.

Industry | Manufacturing
Location | New Zealand

One of New Zealand’s largest listed company, Fletcher Building operates in six divisions: building products, distribution, concrete, residential, development and construction. The client had a fractured online presence leading to them lagging amongst market players in similar industry sectors. Customers’ orders were being placed within branches and via phone calls.

By partnering with Royal Cyber, Fletcher Building was able to integrate their back-end systems through Hybris services and provide a uniformed integration capability for both Mobile and Web-based front-end systems to connect to the Hybris server for data on products and customers.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Lack of an online presence resulting in a lag amongst market players

Lack of automated orders increased the rate of returns & resulted in high redelivery costs

Customer orders being place manually within individual branches or by phone

Inability to scale the business with traditional trade and retail channels

How We Did It

Provided a robust architecture and delivery support system
Divided the scope of service into measurable deliverables
Adopted a low-risk implementation strategy
Leveraged an agile methodology to deliver components based on the feedback
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Key Outcomes

9%

Increase in Digital Sales equaling $4.8m per month

23%

Increase in month on month growth ahead of accounts migration

15,000

Active Users per month including 10,781 unique app users an 4,603 unique portal users

25%

Increase in traffic of existing users across app and portal

Sam Beattie

Sam Beattie

Product Manager

I really want to thank the whole team for getting this project delivered. Royal Cyber made the whole process easy for us and I’m proud of the work we have delivered and the time it took us to deliver it. Look forward to working with you’ll on the next product

100%

success in delivering business outcomes

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Creating a uniformed SAP Hybris-based digital infrastructure for Fletcher Building

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