Software Asset Management Fundamentals

Software Asset Management Fundamentals for ServiceNow enthusiasts keen on learning SAM

Learn how to use ServiceNow SAM to track and manage software licenses across the enterprise from a unified platform.

2 hrs

Instructor Led Training


Course Topics

  • Software Asset Management Basics
  • Process Architecture
  • Application Introduction and Recommended Practices
  • Software Asset Lifecycle
  • Process Flow
  • Features & Benefits
  • Best Practices
  • Importing Data
  • Products and Models
  • Entitlements and Allocations
  • Software Discovery and Normalization
  • Software Reconciliation
  • Software Remediation
  • Reporting & dashboards


  • IT Asset Manager
  • Software Asset Manager
  • ServiceNow Architects

Course logistics:

This instructor-led course allows you to learn from Royal Cyber’s ServiceNow Center of Excellence Team.

Course Schedule

For details, contact [email protected]

  • After the Web seminars, you will be given lab-workshop exercises through email that incorporate the topics discussed. An instructor will help with questions by email and through random afternoon Q&A sessions that use the same web-conferencing system as the classes.

  • The workshops and hands-on lab exercises corresponding with the daily Web seminars will take between 2 to 4 hours a day to finish (depending on your level of experience). The exercises should be completed before the next web learning session.

Course Prerequisites


Hardware & Software

  • Any PC, you will need a browser (IE, Firefox, or Chrome) that is compatible to access a web-conferencing portal (no plug-ins or Active-x controls are necessary)


  • General familiarity with industry terminology, acronyms, and initialisms

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