Watson Customer Engagement

Redefining Customer Engagement in the Cognitive Era

Improve your Commerce Customer experience through powerful cognitive capabilities. Engage buyer journeys through personal and relevant experiences. Watson signifies the drive to build better experiences, expand expertise, and achieve greater outcomes.

IBM Watson Brings In

Watson Customer Engagement offering provides a complete range of capabilities for commerce, marketing and supply chain. Each of these offerings are designed to complement the skills and enhance the expertise, at the same time empower you to make better and more informed decisions to drive your organisation’s growth.

Watson Commerce

Deliver seamless and consistent omni-channel shopping experiences, including mobile, social and in-store.

Watson Marketing

Align your strategy around real customer needs, establish personalized customer conversations and build relationships that drive engagement seamlessly across all channels.

Watson Supply Chain

Transform procurement through artificial intelligence and cognitive approach. Enable Cognitive technology for intelligent and predictive supply chain.

Paybacks Using Watson Commerce:

Detect Customer Struggles:

Empower your commerce to understand where your customers face problems with their online experiences

Intelligent Personalization:

Automatically organize products and present to customers

Anomaly Detection:

Your online store can detect any online issues & challenges

Order Management:

Ability to fulfil every order and thereby improves efficiency and profitability

Cognitive Tagging:

Boost sales for a new product with inspirational content

Our Service Offerings:

Royal Cyber will be able to offer a holistic range of support and services across the IBM Watson Commerce suite of products.

Green field Implementation
Managed Services
Consulting & Advisory
Performance Engineering
WCS Migration
  • AWS Cloud Migration
  • v8 Migration
  • Containerize WCS through Docker

Get to know how we transform the world of business