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Customers Today Expect MORE, Learn HOW To Deliver!
IBM Sterling Order Management System (Sterling OMS) provides a centralized inventory, order promising, and fulfillment hub to support Omni-channel capability. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
In this webinar, we will discuss how in this day and age, that a customer is sent an order acknowledgment and informed of a delivery date and time when an order has been placed. Sending SMS to Customer informing the status of their Orders/Inventories. Once an order has been placed, the next obvious step is to confirm that the order has been dispatched. Watch Now to learn:
– Messaging Service
– Business Scenarios
– Customer Expectation
– Challenges