Retailers today face a fundamental challenge. Shoppers expect instant, personalized assistance at every step—yet most brands still rely on static experiences, manual support, and disconnected tools. The result? Lost conversions, frustrated customers, and revenue left on the table.
Salesforce and Royal Cyber solve this with Agentforce—moving beyond chatbots to AI agents that act on behalf of shoppers, buyers, and merchants. 40% of product page traffic is now coming from LLMs. Product pages are becoming the new homepage.
In this session, our experts walk through real customer results and a practical implementation roadmap:
- Real results from Rock West Composites – 50% sales increase. PPC spend reduced from
250k/yearto250k/yearto20k/month - Why traditional keyword search fails – And how semantic acquisition enables natural language understanding of shopper intent
- Implementation building blocks – Data readiness, business use case definition, and iterative testing with Agentforce Builder
- Real use case in action – From order status agent to guided selling, saving customers weeks of manual navigation
- Practical advice – Start small, celebrate wins, scale gradually
Designed for Heads of E-Commerce, Retail Technology Leaders, and Salesforce Platform Owners ready to move from static storefronts to intelligent shopping journeys.
Stop browsing. Start guiding.