CASE STUDY
Industry | Healthcare
Technology | ServiceNow
Location | United States
The client is a mid-sized healthcare establishment committed to helping people live healthier lives. They offer affordable and high-quality healthcare services to individuals across the nation, including Medicaid and Medicare members (including Medicare Prescription Drug Plans) as well as individuals and families served by the Health Insurance Marketplace and the TRICARE program.
The client was facing immense difficulty in handling its IT assets because its processes were not efficient and lacked real-time monitoring of device configuration and software deployments. Manual tracking led to error and complexity in maintaining an accurate Configuration Management Database (CMDB) current in ServiceNow. The organization needed a robust solution to enhance its asset management capabilities and streamline data synchronization between Microsoft Intune and ServiceNow.
Mapping diverse data formats from Intune to the ServiceNow CMDB presented challenges
Establishing secure connections between Intune and ServiceNow required meticulous management of API credentials
Ensuring successful synchronization without disrupting existing processes was critical
Improved Data Accuracy
Real-Time Visibility
Enabled real-time insights into device and software statuses, decreasing asset management response times by 40%
Developed comprehensive mapping guidelines and utilized the RTE to accurately transform data into the correct CI classes within ServiceNow
Configured Azure Active Directory with the appropriate OAuth permissions and implemented secure storage practices for sensitive information
Conducted integration testing in a controlled environment to validate the accuracy of data synchronization and assess performance
IT Manager
50% Operational Efficiency
Reduced the time spent on manual updates
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
