CASE STUDY

Leading Insurer Automates Provisioning with ServiceNow


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Industry | Insurance
Technology | ServiceNow
Location | USA

The client is a for-profit American health insurance company based in Louisville, Kentucky. Client was utilizing a home-grown on-premises application to provide the business service as part of the data security and virtualization. The challenge was to marry the in-house application capability to ServiceNow and streamline the business operation.

Industry | Insurance
Technology | ServiceNow
Location | USA

The client is a for-profit American health insurance company based in Louisville, Kentucky. Client was utilizing a home-grown on-premises application to provide the business service as part of the data security and virtualization. The challenge was to marry the in-house application capability to ServiceNow and streamline the business operation.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Complex Business Process
Streamline the Business Operation
Avoid a Single Point of Failure
Provide Clients with Best Experience

How We Did It

Created a Custom Application
Integration through REST API
Keeping Track of the Number of Approvals
Request fulfillment without diluting the user experience and security
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Key Outcomes

Automated

Provisioning of the records via SNOW

Realtime

Process resume

99% Success Rate

Pre-validation eliminates reducing the processing error

100 % compliance

Individual approval and necessary clearance is taken before provisioning the request

Technology
Project Manager

As we examined the problem together with Royal Cyber team, they emerged with a well thought out robust solution built on ServiceNow without any issues or interruptions. – IT Head, Managed Services

30%

Savings in Manual Effort

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Learn How this Leading Insurer Automates Provisioning with 100% Compliance using ServiceNow.

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