CASE STUDY
ServiceNow Performance Analytics for Data-driven Decisions
Monitored and controlled processes using dashboards and metrics
Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees
An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.
To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.
Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees
An American Fortune 500 insurance company was facing a challenging time tracking and maintaining customer/user data and policies. With zero data visibility, the organization faced a dilemma in structuring and analyzing it and obtaining real-time trends. The executive team could not drill down into performance results and make the right decisions.
To resolve the challenges, Royal Cyber worked closely with the client to identify real-time trends and track the performance of each of the processes. This case study dives into how we implemented the ServiceNow Performance Analytics module to help the client make better decisions and obtain end-to-end transparency on each process.
Challenges
How We Did It
Key Outcomes
98%
Improvement in productivity
1729 hours
Saved in terms of manual work
Reduced
Time spent on data management from 80% to 20%
Reduced
MTTR from 31 – 3 days
Ensured
On-time delivery of projects
With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets and resources, and ensured that the projects are on track.
$150k
Savings by Retiring Old Systems
Audience
Case Study
Learn how we helped the insurance company improve performance and deliver successful service delivery.
