CASE STUDY

ServiceNow Performance Analytics for Data-driven Decisions

Monitored and controlled processes using dashboards and metrics

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Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.

To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.

Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

An American Fortune 500 insurance company was facing a challenging time tracking and maintaining customer/user data and policies. With zero data visibility, the organization faced a dilemma in structuring and analyzing it and obtaining real-time trends. The executive team could not drill down into performance results and make the right decisions.

To resolve the challenges, Royal Cyber worked closely with the client to identify real-time trends and track the performance of each of the processes. This case study dives into how we implemented the ServiceNow Performance Analytics module to help the client make better decisions and obtain end-to-end transparency on each process.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Manual Processes

Unproductive Teams

Huge Costs

Increased Risk

Difficulty Collecting Metrics

How We Did It

Assessment
Key Performance Indicators
Real-time Trends
Process Improvement
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Key Outcomes

98%

Improvement in productivity

1729 hours

Saved in terms of manual work

Reduced

Time spent on data management from 80% to 20%

Reduced

MTTR from 31 – 3 days

Ensured

On-time delivery of projects

Process Manager

Process Manager

With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets and resources, and ensured that the projects are on track.

$150k

Savings by Retiring Old Systems

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Learn how we helped the insurance company improve performance and deliver successful service delivery.

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