Call Center Automation

Introduction: The client is one of the largest mattress retailers in North America. The client was facing a lot of challenges in fetching customer data from the Call Center.

Challenges: The representatives were manually fetching the last 5 transactions based on the customer information or the store details based on the store information.

Solution: Royal Cyber team of experts reduced 80% manual resource strains and streamlined the automation of the receiver phone number. Subsequently the client was able to receive the chat pop up with the last 5 transactions of the customer or the store details.

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