CASE STUDY

Improving Trade Customer Engagement with Spartacus B2B Portal


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Industry | Manufacturing
Location | Australia

With its headquarters in Australia, the client is a premier insulation company that manufactures and distributes a leading range of insulation products for thermal and acoustic solutions to the residential, commercial, and industrial markets. With only a marketing website in place, they were looking for a new B2B portal, through which they can engage with their trade customers.

By partnering with Royal Cyber, they were able to create a new solution by utilizing Hybris Commerce Cloud 2011 version on CCV2 who’s the front-end application has a headless architecture. This helped to make placement of orders user-friendly, provided easy access to order confirmation, improved customer interactions, all resulting in quick transactions.

Industry | Manufacturing
Location | Australia

With its headquarters in Australia, the client, Fletcher Insulation is a premier insulation company that manufactures and distributes a leading range of insulation products for thermal and acoustic solutions to the residential, commercial, and industrial markets. With only a marketing website in place, they were looking for a new B2B portal, through which they can engage with their trade customers.

By partnering with Royal Cyber, they were able to create a new solution by utilizing Hybris Commerce Cloud 2011 version on CCV2 who’s the front-end application has a headless architecture. This helped to make placement of orders user-friendly, provided easy access to order confirmation, improved customer interactions, all resulting in quick transactions.


Read the Full Story

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Lack of a B2B portal to engage with trade customers

Time consuming methods prone to error

Manual approach using web form submissions and phone calls

Order failures and poor customer satisfaction

How We Did It

Developed a solution utilizing Hybris Commerce Cloud
Created a headless architecture front-end application
Implemented the Angular-based Spartacus functionality
Offered real-time view of transaction status
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Key Outcomes

Increased

Order Volume

Accelerated

Business Cycles

Real-time

Visibility of transaction status

Improved

Responsiveness

Client Director

Project Manager

Managed Services

The project has been successfully concluded with excellent delivery and this would not have been possible without the great work done by Royal Cyber team.

50%

Increase in ROI

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

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