CASE STUDY
Improving Trade Customer Engagement with Spartacus B2B Portal
Industry | Manufacturing
Location | Australia
With its headquarters in Australia, the client is a premier insulation company that manufactures and distributes a leading range of insulation products for thermal and acoustic solutions to the residential, commercial, and industrial markets. With only a marketing website in place, they were looking for a new B2B portal, through which they can engage with their trade customers.
By partnering with Royal Cyber, they were able to create a new solution by utilizing Hybris Commerce Cloud 2011 version on CCV2 who’s the front-end application has a headless architecture. This helped to make placement of orders user-friendly, provided easy access to order confirmation, improved customer interactions, all resulting in quick transactions.
Industry | Manufacturing
Location | Australia
With its headquarters in Australia, the client, Fletcher Insulation is a premier insulation company that manufactures and distributes a leading range of insulation products for thermal and acoustic solutions to the residential, commercial, and industrial markets. With only a marketing website in place, they were looking for a new B2B portal, through which they can engage with their trade customers.
By partnering with Royal Cyber, they were able to create a new solution by utilizing Hybris Commerce Cloud 2011 version on CCV2 who’s the front-end application has a headless architecture. This helped to make placement of orders user-friendly, provided easy access to order confirmation, improved customer interactions, all resulting in quick transactions.
Challenges
Lack of a B2B portal to engage with trade customers
Time consuming methods prone to error
Manual approach using web form submissions and phone calls
Order failures and poor customer satisfaction
How We Did It
Key Outcomes
Increased
Order Volume
Accelerated
Business Cycles
Real-time
Visibility of transaction status
Improved
Responsiveness
Project Manager
The project has been successfully concluded with excellent delivery and this would not have been possible without the great work done by Royal Cyber team.
50%
Increase in ROI
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists