One of the largest and most technology-oriented banks in America was looking to improve CMDB usability and quality for incident management. This was their primary focus as they were being adversely impacted by their inability to respond to service outages and their IT visibility was limited, inefficient, and time consuming – thereby denting their banking services.

By partnering with Royal Cyber, they were able to leverage ServiceNow to develop an automated discovery process. This helped to increase their data accuracy, reduce efforts, and vastly improved the customer information (CI) data quality and visibility – thus increasing the validity of their newly and better integrated CMDB.