About the Client

The client is a renowned supplier of high-quality jewellery dealing with gold, diamonds, pearls and many precious stones. Founded in 1946, they specialize in offering a wide range of jewellery products, including engagement rings, wedding bands, diamond jewellery, watches, and other accessories. They cater to various tastes and budgets, providing options for both affordable and luxury items. With an unwavering commitment to customer service and a passion for inspiring creativity, the client has become a trusted partner for makers and innovators across the globe.

Business Challenges

The client was looking to adopt an engaging environment to attract customers.
They wanted to offer seamless order journeys for their customers.
Dissatisfied with pre-existing platform’s built-in Order Fulfilment experience.

Business Solution

Strategically implemented some of the important features of SF Lightning Order Management System as the Minimal Viable Product (MVP) including other relevant deliverables
Applied industry-standard best practices establishing a connection with Salesforce Order Management System to import orders to SF LOMS, using platform events
Using flow builders, we created Order Summary flows upon order activation within SF LOMS
Implemented Eigen as a payment method to capture payments and enable refunds for cancelled orders

Key Outcomes


Order Processing and Fulfilment


Order Fulfillment


Inventory Management


Real-Time Order Tracking

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