The client is a renowned instrumentation company with headquarters in Norwalk, Connecticut, and its main factory in Bridgeport, New Jersey. The company holds a vision to solve the problems of its customers by connecting them with engineers who are well-versed in meeting their challenges.

The client was dependent on customer service representatives to process customer support requests. The CSRs used the information entered by the users to calculate the credit feasibility value. This manual process consumed time and made the credit management process monotonous.

To overcome this, the client partnered with Royal Cyber to avail a Salesforce-powered solution that changed the web-to-case forms to webservice cases to get the customer requests from its company website directly.