Key Takeaways from Salesforce Connections in Chicago 2023

Key Takeaways from Salesforce Connections in Chicago 2023

blog salesforce-connections-in-chicago-2023

Written by Sakina Pesh

Global Head of Marketing

June 14, 2023

Salesforce Connections Chicago 2023 was an exciting and insightful conference that brought together industry experts, thought leaders and Salesforce enthusiasts to discuss the latest trends, innovations, and best practices in customer relationship management (CRM), marketing automation and Commerce Cloud. With a focus on empowering businesses to create exceptional customer experiences, the conference offered valuable insights and key takeaways that can help organizations drive growth and success. In this blog, we will explore some of the most significant highlights and learnings from Salesforce Connections held in Chicago.

blog salesforce-connections-in-chicago

The Power of Customer-Centricity

One of the recurring themes at the conference was the importance of placing the customer at the center of all business strategies. Sessions and keynote presentations emphasized the need to understand customer expectations, preferences, and behaviors in order to deliver personalized experiences at every touchpoint. The Salesforce platform showcased various tools and features that enable businesses to harness customer data effectively and leverage it to build stronger relationships.

AI and Automation for Enhanced Engagement

Artificial Intelligence (AI) and automation were trending topics throughout the conference as attendees learned how AI-powered tools can automate routine tasks, streamline marketing efforts, and deliver relevant and timely communications. Salesforce Einstein, the AI technology embedded in the Salesforce platform, was demonstrated to help organizations uncover valuable insights, predict customer behaviors, and drive intelligent decision-making.

Integration and Connectivity

The importance of seamless integration and connectivity between different systems and platforms was emphasized as a key enabler for delivering cohesive customer experiences. Salesforce Integration Cloud, along with its extensive ecosystem of partner applications, demonstrated how businesses can integrate data from multiple sources, break down data silos, and create a unified view of the customer journey.

Customer Data Privacy and Compliance

With an increasing focus on data privacy and regulations such as GDPR and CCPA, Salesforce Connections highlighted the significance of building trust and maintaining compliance with customer data. Attendees gained insights into Salesforce’s commitment to data security and privacy, including the latest features and functionalities that help businesses meet regulatory requirements and protect customer information.

Collaboration and Community

The conference provided ample opportunities for networking, collaboration, and knowledge-sharing among attendees. From interactive sessions and hands-on workshops to the Salesforce Trailhead area, participants were able to connect with peers, industry experts, and Salesforce professionals, creating a vibrant community of learning and support.

blog salesforce-connections-in-chicago

The keynote speaker sessions at Salesforce Connections Chicago 2023 were a highlight of the conference, featuring influential leaders and industry experts who shared valuable insights, thought-provoking ideas, and real-world success stories. Their sessions provided attendees with a vision for the future of customer engagement, practical strategies for leveraging the Salesforce platform, and inspiration to drive customer-centric innovation to their organizations.

Sarah Franklin, President at Salesforce kicked off the conference with an inspiring keynote address, emphasizing the importance of customer success, the role of technology in driving meaningful connections and the power of commerce with AI + Data + CRM.

She shared insights on the future of CRM, highlighting how artificial intelligence and automation can enhance customer engagement and enable businesses to deliver personalized experiences at scale.

She focused on the power of the Salesforce Platform in driving innovation and empowering businesses to build exceptional customer experiences, discussing the latest advancements in the platform, including updates to Salesforce Einstein and Salesforce Lightning, and highlighted real-world examples of organizations that have leveraged the Salesforce platform to transform their customer engagement strategies.

Franklin emphasized the importance of the Salesforce Trailblazer Community and encouraged attendees to take advantage of the learning resources and networking opportunities available. Also, Salesforce’s commitment to sustainability and the company’s efforts to create a positive impact on the environment and society.

The keynote panel discussion brought together industry leaders and Salesforce customers who have achieved notable success in their customer-centric initiatives.

The panelists shared their experiences, challenges, and best practices in leveraging the Salesforce platform to transform customer engagement and drive business outcomes. Attendees gained practical insights and actionable strategies from these customer success stories, inspiring them to explore new possibilities and approaches in their own organizations.

The experts shared insights and trends specific to the conference theme, providing attendees with a broader perspective on the evolving landscape of customer relationship management and marketing automation.

Royal Cyber as one of the sponsors, Booth #305, played a crucial role in the success of the event, bringing added value by showcasing our products, services, and technologies. We featured interactive experiences, and customized demos, providing attendees with opportunities to learn about the new solutions and innovations in the industry. These interactions can lead to valuable business relationships, collaborations, and partnerships.

blog salesforce connection both

Royal Cyber also hosted an Executive Fine Dining Experience at Woven + Bound Restaurant for esteemed customers such as Capitol Lightning, True Religion, Titan Brands, and Bramble Berry.

salesforce 2023 dinner invite

At the end of the first day of the conference, a concert was hosted by Salesforce at the Wintrust Arena, which included bands performing live music on stage and DJs creating a lively atmosphere. Appetizers, meals and cocktails were served to ensure attendees have a satisfying culinary experience and absorb the vibrant and energetic environment, to let loose, dance, and enjoy the music!


Salesforce Connections Chicago 2023 showcased the power of Salesforce as a comprehensive Commerce, CRM, and marketing automation platform that enables businesses to drive customer-centric strategies, leverage AI and automation, achieve seamless integration, and prioritize data privacy and compliance. Attendees left the conference equipped with valuable insights, actionable takeaways, and a network of professionals that are passionate about delivering exceptional customer experiences. As organizations continue their digital transformation journey, the lessons learned from Salesforce Connections Chicago 2023 will undoubtedly shape their path towards growth and success.

Discover Our Salesforce Solutions Today!

Recent Blogs

  • Revolutionizing Customer Support with Salesforce Einstein GPT for Service Cloud
    Harness the power of AI with Salesforce Einstein GPT for Service Cloud. Unlock innovative ways …Read More »
  • Salesforce Hyperforce: A Deep Dive into the Future of Cloud Deployment
    Discover Salesforce Hyperforce, the future of cloud deployment. Explore its scalability, security, and global reach, …Read More »
  • LLMs in Retail: Which Operations Can You Transform With AI?
    Artificial Intelligence (AI) has been making significant waves across various industries, revolutionizing business operations.Read More »