Transform Service Catalogs with Automated Feedback Capture and Instant Resolutions
Catalog Pulse is a one-click customer feedback interface that empowers users to submit their responses quickly and effortlessly. It does this by capturing, organizing, and converting feedback into incidents or requests – ensuring every concern is tracked and resolved from the ServiceNow interface. Tired of losing valuable feedback in email chains or help desk calls? Catalog Pulse keeps users informed and engaged about customer responses on their ServiceNow platform every step of the way. By streamlining feedback collection, enterprises can quickly identify and address issues, improve service catalog usability, and boost adoption rates.
Catalog Plus Features
One-click Feedback : Users can submit feedback directly from the catalog interface — it's that easy!
Automatic Organization : Every piece of feedback is captured and organized, so nothing slips through the cracks.
Instant Resolution : Convert feedback into incidents or requests with a single click, ensuring prompt action on every concern.
User Engagement : Keep users in the loop with real-time updates on their feedback status—no more wondering if their voice is heard!
Why Enterprises Need Catalog Pulse
Email Overload
Relying on emails and calls for feedback can feel like searching for a needle in a haystack inefficient and frustrating.
Lost Opportunities
When users feel ignored, they disengage, leaving valuable insights untapped.
Hidden Issues
Without centralized feedback, identifying common pain points is like navigating in the dark.
Delayed Responses
A drawn-out process results in longer wait times for user resolutions.
Benefits of Catalog Pulse
Instant Feedback
One-click submission empowers users to share what’s on their mind effortlessly.
Centralized Insights
Track feedback from start to finish everything at your fingertips!
Boosted Engagement
Keep the conversation going! Users are informed and involved every step of the way.
Rapid Improvements
Quickly identify and fix bugs or design flaws, making your catalog even better.
Data-Driven Decisions
Enhance your service catalog based on real-time user insights—watch adoption soar!