Thrive In the New World of Hybrid Work with Rome

Upgrade To the Latest Release

The Now Platform is the platform of platforms for 21st-century enterprises that helps organizations build the future of IT at speed, proactively manage risk, security, and cost, enhance employee productivity, boost customer loyalty, and build cross-enterprise workflow apps faster.


With the Now Platform Rome release, organizations are even more empowered to deliver digital workflows that:

  • Create connected and engaging experiences
  • Fuel business agility and resilience
  • Scale innovation with AI
ServiceNow Platform Rome

ServiceNow Platform Rome Release

The ServiceNow Platform Rome release adds more capabilities to deliver cross-enterprise digital workflows empowering
businesses to thrive in the world of hybrid work.

Managed Support Services

Create Compelling Employee Experiences

Guide employees through the moments that matter with employee center and employee journey management
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Deliver AI-Powered Service Operations

Identify top opportunities for automation with automation discovery. Keep people productive by predicting and resolving problems faster with AIOps enhancements.

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Solve Customer Problems Fast

Direct agents to the most critical tasks with a new focused layout for customer service playbooks.

Mobile App

Rapidly Create and Configure Mobile Apps

Enable developers of any skill level to create engaging experiences with mobile app builder.

Now Platform Rome Release Top Innovations

Who Needs to Upgrade to the Rome Release?

Customers who need to upgrade by Sept 2021

  • Orlando release customers with N-2 entitlement
  • Paris release customers with N-1 entitlement

Paris release customers with N-1 entitlement

  • Paris release customers with N-2 entitlement (by March 2022)
  • Quebec release customers with N-1 entitlement (by March 2022)

Prepare for Upgrade with Royal Cyber

  • Simplify upgrades and increase productivity
  • Speed time to value and expand your business
  • Reduce risk and protect your business

Reach out to our experts to view a demo of Rome and start planning your upgrade.

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