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With the pandemic outbreak, customer experience teams throughout the world are having to rapidly adapt ticket spikes, customer cancellations, increased uncertainty, and market instability. Every day, the world is changing, and business isn’t usual.

Businesses strive to improve customer support, but still with the old school thought – 1:1 human interaction. Self-service is a hot topic with little progress if measured by customer adoption.

Virtual agents can handle up to 80% of routine questions that IT support receives on a daily basis. This means that escalated issues can be handled faster by human agents because they have more time and bandwidth to respond.

Will ServiceNow’s Virtual Agent change this? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience. Join us on a webinar to learn how Royal Cyber can help you in this journey.

Also check our webinar page : Impact of ServiceNow Virtual Agent on Omni-Channel

Discussion Topics:

Industry trends of Digital Service Desk
What an AI-powered ChatBot can help?
What does it take to implement? What are the potential pitfalls?
Benefits you can expect, if done right
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Impact of ServiceNow Virtual Agent on Omni-Channel

ServiceNow
On-Demand Webinar

Impact of ServiceNow Virtual Agent
on Omni-Channel

ServiceNow Omni-Channel

Transform the ITSM Landscape

with Conversational AI

With the pandemic outbreak, customer experience teams throughout the world are having to rapidly adapt ticket spikes, customer cancellations, increased uncertainty, and market instability. Every day, the world is changing, and business isn’t usual.

Businesses strive to improve customer support, but still with the old school thought – 1:1 human interaction. Self-service is a hot topic with little progress if measured by customer adoption.

Virtual agents can handle up to 80% of routine questions that IT support receives on a daily basis. This means that escalated issues can be handled faster by human agents because they have more time and bandwidth to respond.

Will ServiceNow’s Virtual Agent change this? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience. Join us on a webinar to learn how Royal Cyber can help you in this journey.

Watch On-Demand

AGENDA & SPEAKERS
What can you learn?
  • Industry trends of Digital Service Desk
  • What an AI-powered ChatBot can help?
  • What does it take to implement? What are the potential pitfalls?
  • Benefits you can expect, if done right

Join us for a webinar on how the ServiceNow Platform can be the answer for brands seeking automated services during the crisis.

Venkat

Venkat Janarthanan

ServiceNow Architect at Royal Cyber

Venkat is an Architect with a Global System Integrator specialized on Cloud Transformation for Fortune 500 customers. With close to two decades of Infrastructure design and commercial modeling expertise, he has developed products on Public Cloud comparison and Operations optimization on platforms including ServiceNow and Turbonomic.

Venkat is based in Silicon Valley. His passion is creating commercial models for IT Infrastructure and provide thought provoking insights to best utilize their IT investments.

Watch On-Demand