CASE STUDY
Tracking and Tracing Orders from Placement to Delivery
Industry | Construction & Building Supplies
Location | Australia & New Zealand
Laminex specializes in providing laminates for benchtops, kitchens, and bathrooms to the Australia and New Zealand markets. They are a subsidiary of a larger company that has c30 brands related to construction, such as provision of building materials, plywood, steel and much more. The client was looking to create an easily accessible and accurate order tracking function, so their customers have the visibility of the order status and a planned delivery time for the orders, that have been placed on the client’s B2B site.
By partnering with Royal Cyber, the client was able to implement the Track & Trace functionality, thereby providing the end-customer with greater visibility of their orders from order placement to fulfillment. The customer can now use the client’s website as a place to see their order delivery dates and utilize the Delivery Management System tracking capability that provides alerts and proof of the delivery. Customers are not able to search for orders, invoices, and credits along with receiving notifications of the tracking methods and locations.
Industry | Construction & Building Supplies
Location | Australia & New Zealand
Laminex specializes in providing laminates for benchtops, kitchens, and bathrooms to the Australia and New Zealand markets. They are a subsidiary of a larger company that has c30 brands related to construction, such as provision of building materials, plywood, steel and much more. The client was looking to create an easily accessible and accurate order tracking function, so their customers have the visibility of the order status and a planned delivery time for the orders, that have been placed on the client’s B2B site.
By partnering with Royal Cyber, the client was able to implement the Track & Trace functionality, thereby providing the end-customer with greater visibility of their orders from order placement to fulfillment. The customer can now use the client’s website as a place to see their order delivery dates and utilize the Delivery Management System tracking capability that provides alerts and proof of the delivery. Customers are now able to search for orders, invoices, and credits along with receiving notifications of the tracking methods and locations.
Challenges
Limited Visibility of Order Status
Incapability to View Changes in the Order Status
Inability to conduct Self-Services or View Status in Real-Time
Dissatisfied Customers due to Lack of Detailed Delivery Information
Highlights
Key Outcomes
Increase
customer satisfaction by providing self-serve options and accurate order status updates, instilling confidence, and reducing client inconvenience
Focus
Reduced calls and complaints to the client call centers and physical stores
Testimonial
It has been a pleasure working with the Royal Cyber team. It’s been great to be able to leverage their resources and create seamless integrations within our platform.
Satisfaction
Increased Customer Satisfaction
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists