Laminex specializes in providing laminates for benchtops, kitchens, and bathrooms to the Australia and New Zealand markets. They are a subsidiary of a larger company that has c30 brands related to construction, such as provision of building materials, plywood, steel and much more. The client was looking to create an easily accessible and accurate order tracking function, so their customers have the visibility of the order status and a planned delivery time for the orders, that have been placed on the client’s B2B site.

By partnering with Royal Cyber, the client was able to implement the Track & Trace functionality, thereby providing the end-customer with greater visibility of their orders from order placement to fulfillment. The customer can now use the client’s website as a place to see their order delivery dates and utilize the Delivery Management System tracking capability that provides alerts and proof of the delivery. Customers are not able to search for orders, invoices, and credits along with receiving notifications of the tracking methods and locations.