CASE STUDY
Revolutionizing Software Asset Management for a US- Based Healthcare Company with a Custom Mapping Solution
Industry | Healthcare
Technology | ServiceNow
Location | USA
The client is a US-based healthcare services provider whose network spans over 10+ countries in 25+ global offices. The client manages 500+ hospitals, offices, and clinics that help ensure its patients receive the highest standard of care across continents. Recently, it has faced significant challenges in managing its complex IT infrastructure and service network; therefore, it needs assistance building a robust SAM framework that promotes visibility and efficiency.
Challenges
Lack of visibility into its software assets
No single point of contact for application services.
Millions of software installations are left unmanaged, leading to operational and compliance issues.
Poor implementation of the Software Asset Management (SAM) framework
Key Outcomes
200,000
End-User Devices Used for Integrating Insights
455,000
Devices with Complete Visibility into Operations
Real-Time
Insights for 25+ Global Offices
Solutions
Our ServiceNow team configured and deployed ServiceNow Discovery for comprehensive asset visibility.
Set up integrations with Intune and MECM to capture real-time data from end-user devices.
Created a robust SAM framework to check compliance and optimizations
Automated the creation of business service maps.
What Customer Say about RoyalCyber
I want to thank the ServiceNow team for creating a robust SAM framework that helps our IT team track our software and devices worldwide.
Craig McCroskey
Sr. IT Director
5+ Million
Software Installations
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
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