Driving Customer Success with Agile Delivery of Projects

Impact of ServiceNow ITBM on a Fortune 500 Insurance Company

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Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.

To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.

Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.

To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.


Read the Full Story

Challenges

Complex Collaboration between Existing Processes

The organization’s existing IT systems grew bigger and more complex. As a result, the client found it difficult to manage their project management processes.

Zero Visibility of Projects

The PPM tool was unable to provide visibility into how projects aligned with business objectives.

Slow and Clunky Project Portfolio Management (PPM) Tool

The company’s existing PPM tool had limited features and capabilities, was no longer upgradeable, and challenging to use and maintain.

Difficulty in Making Financial Forecasts

The client had no centralized system to track and monitor demands, check resource availability, identify milestones, find risks and issues, and manage budgets.

No Transparency

The company had multiple business management systems that provided no clarity on resource utilization, applications, demands, and costs.

Key Outcomes

98%

Total global demands managed

25%

Increase in spend on strategic activities

30%

IT resources shifted to strategic activities

Reduced

Reporting cycles and project risks

Ensured

On-time delivery of projects

Health Insurance

How We Did It

Thorough Analysis

We examined the client’s project management processes to better understand the opportunities.

Turbocharged the Project Management Processes

Processes from demand to resource and program management was enhanced using ServiceNow ITBM.

Workshop

Brainstorming sessions and joint application development was carried out with the stakeholders.

Modernization and Transformation

We migrated the legacy Project Portfolio Management (PPM) processes to the ServiceNow platform.

$150k

Savings by Retiring Old Systems

Audience

  • Executives, CTOs, Director
  • IT Consultants
  • Business Analysts
  • Project Managers
  • IT Project Coordinators
  • Architects and Specialists
With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets and resources, and ensured that the projects are on track.
Client Director

Strategy and Project Management

Efficient And Informed Care

In This Case Study, You’ll Learn

  1. How to align project work with business priorities
  2. How stakeholders gained complete transparency into the system
  3. How demand management processes were modernized
  4. How resource management helped better utilize resources
  5. How the insurance company obtained reports on project health
Case Study

Learn how ServiceNow ITBM can improve your company's project management processes.

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