CASE STUDY

Driving Customer Success with Agile Delivery of Projects

Impact of ServiceNow ITBM on a Fortune 500 Insurance Company

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Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.

To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.

Industry | Insurance
Location | USA
Technology | ServiceNow
Client Customers | 20+ million
Company Size | $56.9 billion, 46,000 employees

An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.

To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.


Read the Full Story

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.

Challenges

Complex Collaboration between Existing Processes

Zero Visibility of Projects

Slow and Clunky Project Portfolio Management (PPM) Tool

Difficulty in Making Financial Forecasts

No Transparency

How We Did It

Thorough Analysis
Turbocharged the Project Management Processes
Workshop
Modernization & Transformation
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Key Outcomes

98%

Total global demands managed

25%

Increase in spend on strategic activities

30%

IT resources shifted to strategic activities

Reduced

Reporting cycles and project risks

Ensured

On-time delivery of projects

Client Director

Client Director

Strategy and Project Management

With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets and resources, and ensured that the projects are on track.

$150k

Savings by Retiring Old Systems

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Learn how ServiceNow ITBM can improve your company's project management processes.

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