CASE STUDY
Streamlining the Server Attestation Process in ServiceNow For a Financial Services Company

Industry | Financial Services

Technology | ServiceNow

Location | United States

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The client is a financial service provider with presense in all 50 US states. The client utilized ServiceNow for IT asset management, where they faced significant challenges in the server attestation process. Servers that were not discovered by ServiceNow remained unaccounted for, leading to potential compliance issues and inefficient resource management. What the organization really needed was a systematic approach to identify and manage servers with the status “No Longer Discovered”. This ensured they were tracked and properly decommissioned.

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    Challenges

    Servers not discovered by ServiceNow remained unaccounted for

    Potential compliance issues and inefficient resource

    Need for a systematic approach to identify and manage servers with the status "No Longer Discovered"

    Lacked a process whereby servers were being tracked and properly decommissioned

    Key Outcomes
    Increased Visibility

    Regular reporting on undiscovered servers allowed for timely

    Streamlined Incident Management

    Automated incident creation reduced manual effort and improved response times.

    Solutions

    Weekly scheduled job automates the server attestation process, targeting servers not discovered for at least 10 days

    Organizing servers by region and generating incidents for each region, detailing the impacted servers.

    Assigning incidents to the Global-Vmware-Support team for resolution

    Grouping of servers without a specified location and reported appropriately

    What Customers Say about Royal Cyber
    In my experience, Royal Cyber’s attestation process in our ServiceNow instance has proven to be an excellent solution for managing and securing servers across our IT environment. The streamlined effort offers key benefits like improved resource management and increased visibility. 
    Client
    Mary Conelley
    Sr. Director IT

    80%

    Improvement in Resource Management

    Audience

    • Executives, CTOs, Director
    • IT Consultants
    • Business Analysts
    • Project Managers
    • IT Project Coordinators
    • Architects and Specialists
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