CASE STUDY
Industry | Finance
Technology | ServiceNow
Location | United States
The client is a leading global professional services firm providing various risk, retirement, and health solutions. With a presence in over 120 countries, it empowers its clients with innovative financial solutions that help mitigate risks, optimize performance, and ensure long-term financial stability. It is known for its emphasis on strategic partnerships and its commitment to leveraging data and analytics to drive business outcomes in the financial sector.
Lack of Catalog Request Specificity
Complex Forms Impeding User Requests
Manual Submission and Approval of Multiple Access Requests
50%
Decrease in Processing Times
60%
Decrease in Error Rates
40%
Increase in User Satisfaction
Automates the process of submitting Windows Security Group and File Share Access requests
Streamlined modification requests for IBMi/AS400 security access
Simplified updates to existing Quick Pay accounts.
Automated group membership application post-approval
Congratulations and a big thank you to everyone that worked on the catalog standardization and successfully implemented it.
Sr. Director IT
90%
Decrease in Catalog Complexity
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
