Introduction: The client is an instrumentation company headquartered in Norwalk, Connecticut.

Challenges: The client wanted to see predictive product selling opportunities for customers who have not bought. The client wanted their customer to take less time searching for the relevant product or tracking their orders.

Solution: Royal Cyber leveraged Salesforce Einstein to analyze customers’ buying patterns to serve their needs better. We configured the dashboard so that whenever the customer calls the sales agent, that dashboard would pop up on their screen, telling them immediately which product has the opportunity to be sold to the current customer.

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